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The Guardian - Back to homeThe Guardian

Consumer rights

August 2024

  • A British Gas letter dropping through a letterbox

    Your problems, with Anna Tims
    Energy firms pile on the agony for the vulnerable

    EDF and British Gas have added to the grief and suffering of the bereaved and sick
  • Shot of woman's hand making peace sign while wearing miniature black and white brogue shoes on fingers, on blue background.

    Australian customer service
    I bought secondhand designer shoes online, but within a few months they fell apart. What are my rights?

    The shoes might not be an authentic designer pair and have failed reasonable consumer expectation, writes policy expert Kat George. Although Vestiaire is an overseas company, Australian consumer law still applies
  • Google offices in the UK but making contact may result in crossed wires.

    Consumer champions
    Google listed my restaurant’s number as its British HQ

    It mistakenly entered all my business details in the search results for ‘How to contact Google in the UK’

July 2024

  • Have you locked your bike? sign warning about bike theft. But the lock can be stolen too.

    Consumer champions
    Insurance won’t pay my stolen bike claim because the lock was stolen, too

  • Retirement homes being built by by McCarthy Stone.

    Your problems, with Anna Tims
    We have been left cold and wet in our leaking retirement home

  • An E.ON sign in red, yellow and blue.

    Your problems, with Anna Tims
    E.ON took direct debits from my son’s account after it was told of his suicide

  • A woman at a computer wearing a phone headset

    Insurance: UK watchdog urged to clamp down on ‘abysmal’ claims handling

  • Money hacks
    If things go wrong on holiday: how to claim back or avoid some of the costs

  • Money hacks
    Cards, cash and currencies: how to make your money go further on holiday

  • Consumer champions
    Hyundai wants £6,300 from driver forced to end lease

  • Consumer champions
    My abusive ex-partner won’t let me sell my home or buy him out

  • Money hacks
    Ticket to ride: how to cut costs on holiday car hire, train travel and bike transport

  • Your problems, with Anna Tims
    Cheap Virgin Media O2 Volt broadband deal came at a high price

  • Don’t get left in the dark over payouts if your power is cut off

  • Your problems, with Anna Tims
    Waitrose won’t fork out after its meatball broke my tooth

  • Consumer champions
    Uber Eats has failed to deliver after a £19,000 fraud

  • Money hacks
    Repair or replace? How to get the best deal on fridges, dishwashers and washing machines

  • Consumer champions
    Debt collectors are chasing my 84-year-old mother over a water bill

  • How to make sure that your holiday car rental is a smooth ride

  • Your problems, with Anna Tims
    American Airlines crew filmed my distress after wheelchair failed to arrive at Heathrow

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