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The Guardian - Back to homeThe Guardian

Consumer affairs

6 August 2024

  • A FlixBus bus under the Pont de Bercy

    Consumer champions
    Our FlixBus to Paris will not be stopping in Paris

    After we booked our trip, the arrival time and terminus were changed – but we weren’t offered a full refund

5 August 2024

  • Man making tea in a cafe close up.

    Pass notes
    The £2.20 cup of tea: is this too much to pay for a hot drink?

    An anonymous letter to a cafe in Wrexham raged at the price of a cup of tea. Was the anger justified?
  • A crescent of terraced houses in Kennington, London

    What can I do about my mortgage now the base rate has been cut?

    It was good news for homebuyers as interest rates finally went down. But it has raised a lot of tricky questions for them
  • A British Gas letter dropping through a letterbox

    Your problems, with Anna Tims
    Energy firms pile on the agony for the vulnerable

    EDF and British Gas have added to the grief and suffering of the bereaved and sick

4 August 2024

  • Shot of woman's hand making peace sign while wearing miniature black and white brogue shoes on fingers, on blue background.

    Australian customer service
    I bought secondhand designer shoes online, but within a few months they fell apart. What are my rights?

  • An elderly lady holding a cup of tea at home in front of an electric fire

    UK pensioners left on ‘financial cliff edge’ by cuts to winter fuel payments

3 August 2024

  • The CEO of the ABA,Anna Bligh

    ‘We are already the honey pot’: scam victims say powerful banking lobby is blocking compensation

    Banks and government say mandatory reimbursements will only attract scammers. But critics argue that system works well in the UK
  • Closeup of a Barclaycard Visa card and £20 and £10 notes

    Credit cards: ‘My spending limit was slashed by 90%’

    How much banks will let you borrow can change without warning. One Money writer had theirs cut, while another’s was increased by a quarter
  • A gas burner on a stove, seen from above: blue pointed flames flicker out in concentric circles to form a pretty flower-like pattern against a black background

    Energy customers urged to switch to beat winter fuel payments changes

    UK suppliers’ new fixed-rate tariffs could keep household bills down – and beat forecast energy cap rise

2 August 2024

  • Two older people with posters saying 'Energy for all. Fuel poverty action'

    Pensioner body calls on Reeves to reverse cut to winter fuel allowance

    National Pensioners Convention tells chancellor decision means many older people ‘may not survive to see the spring’
  • Stand in their kitchen, his arm over her shoulder

    ‘I can’t stand being cold’: older people on losing winter fuel payments

    Some pensioners plan to cut back on heating after government removes benefit entitlement for nearly 10 million people
  • A £10 sterling bank note with a ballpoint pen

    Insurance boss issues warning over using pensions to drive UK growth

    Government must defuse ‘ticking timebomb’ of people not saving enough for retirement, says Royal London CEO

1 August 2024

  • Google offices in the UK but making contact may result in crossed wires.

    Consumer champions
    Google listed my restaurant’s number as its British HQ

  • ATO sign

    Scammers are targeting myGov accounts during tax time. How can users protect their ATO refunds?

31 July 2024

  • Assistant treasurer Stephen Jones addresses the National Press Club

    Labor’s planned anti-scam laws are too complicated, too lenient and too slow, advocates say

  • Arwa Mahdawi

    I’ve been scammed, you’ve been scammed – and it’s about to get much worse

    Arwa Mahdawi
  • How to find and choose a financial adviser illustration

    Money hacks
    How to pick the best financial adviser for your needs

  • Have you locked your bike? sign warning about bike theft. But the lock can be stolen too.

    Consumer champions
    Insurance won’t pay my stolen bike claim because the lock was stolen, too

30 July 2024

  • Letter carrying 'counterfeit stamp' sticker and booklet of 12 Royal Mail first-class stamps

    Royal Mail’s app lets customers detect counterfeit stamps

  • Woman using mobile phone

    Labor vows to force banks to compensate Australians tricked out of money by scammers

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